Refund Policy

Every Business starts on the Free plan. Paid plans (Basic, Pro, and Growth) are purchased online from the billing settings in the Owner Dashboard through a checkout provided by Dodo Payments, our Merchant of Record. Some paid plans were arranged manually and directly with Write Me TG before online billing was available; Section 5 covers those.

The following applies to paid plans:

• The Free plan is never charged.
• Paid plans (Basic, Pro, Growth) are recurring subscriptions that renew automatically each billing period unless cancelled beforehand.
• Cancelling a subscription stops future renewal. The current, already-paid billing period generally remains active until it ends, rather than being cut short immediately.
• You can cancel at any time from the billing settings in your Owner Dashboard.

See our Pricing page for current, authoritative plan details rather than duplicating volatile commercial terms here.

Write Me TG does not offer a blanket refund guarantee for a subscription period you have already used. That said:

• Duplicate or incorrect charges will be investigated and corrected on request.
• Exceptional refunds outside of these cases may be considered case by case, at Write Me TG's discretion, on request to [email protected].
• Any statutory consumer-protection or withdrawal right that applies to your purchase under the law of your country of residence is not affected or reduced by this policy.

We do not attempt to waive or contract around mandatory statutory rights through this policy.

Dodo Payments is the Merchant of Record for paid subscriptions: it processes the payment transaction itself, and handles applicable tax calculation/collection and payment disputes or chargebacks, under Dodo's own terms and the checkout/payment documentation it publishes. To request a refund, contact [email protected]; a refund approved under Section 3 is issued through Dodo Payments.

If you arranged a paid plan directly with Write Me TG outside of the online checkout, any billing or refund question about that arrangement should be sent to [email protected] and will be reviewed case by case under Section 3 above.

You can stop using Write Me TG, or close your Business Account entirely, at any time by contacting [email protected] — see our Privacy Policy for what happens to your data when you do.

Write Me TG's Business Accounts are opened by a person or organization acting in a professional or business capacity to offer appointment services to their own Customers, not by a consumer purchasing for personal use. We treat this as a business-to-business arrangement, as reflected in our Terms of Service, without excluding any mandatory consumer-protection right that may separately apply to a particular transaction. This policy does not affect any statutory right a Customer may separately have against the Business they booked an appointment with — that relationship is between the Customer and the Business, not Write Me TG (see Terms Section 6).

See our Pricing page for current plan details, and our Terms of Service (Section 8) for how billing terms will be introduced.

Questions about billing or this Refund Policy can be sent to [email protected].